Support

We at Avara want it to be easy to install and use our alarms. Here you will find what you need, but also remember that you can always contact us at post@avara.no or by phone +47 70 31 00 86 if you need more assistance. We will help you as quickly as we can!

FREQUENTLY ASKED QUESTIONS

To turn on the Night Alarm, press pressing the bottom of the lid on the main unit (usually mounted above the living area door in your motorhome/caravan). After a few seconds, the bottom left light with the Night Alarm symbol will start flashing greenand flashes every 10 seconds until it is turned off. 

It will now take 3 minutes until the Night alarm is active. 

Remember that a triggered night alarm does not give an alarm in the siren, but with an audio signal from the main unit.

To turn off the Night Alarm, press the bottom of the main unit's lid once more.

The main unit's battery warning is common to all units in the alarm system (excluding any moisture sensors). Each unit has an LED that flashes green when the alarm is on and the detector has a fresh battery.

If a device's battery is low, it will start flashing red - short flashes every 10 seconds. To find the device that has a low battery, turn on the alarm (night or burglar alarm) and check each device to see which one is flashing red.

You turn on the intruder alarm using the key fob supplied with the alarm.

Hold the key fob close to the bottom of the main unit (marked with ((((NFC))))) and simultaneously press the bottom of the main unit lid . Continue to hold the key fob firmly against the bottom for 3 seconds until you get an acknowledgement tone and the bottom right light starts flashing red.  

It now takes 3 minutes until the burglar alarm is active. During these 3 minutes, you can move freely indoors and in/out of the motorhome/caravan.

You turn off the burglar alarm in the same way as you turned it on. You have about 20 seconds to do this when you enter the motorhome/caravan.

The propane gas detector will normally draw approx. 20mA when the 12V battery is on charge or maintenance charge. This consumption does not mean anything. When the battery is not being charged, the propane gas detector will after 3 days go into power saving mode and use a negligible amount of power. It does this by measuring only 4 times a day, which is enough when the unit is unoccupied.

When the alarm is in night alarm mode, the motion detector on the main unit will detect that you are up and about. If you are also detected by an intrusion detector, the alarm will understand that there is no intrusion and will not sound an alarm since the main unit will see you first. NB - it is otherwise a good rule that a burglar detector should see as little as possible into the room.

In this context, the term "narcotic gas" is not very precise. What kind of gas it is is completely unknown and subject to much speculation. Traditional "narcotic gas alarms" are therefore equipped with a sensor that is assumed to be able to detect the relevant gases, but with a high degree of uncertainty. Such sensors are the main cause of false alarms and alarm systems not being used. It creates a false sense of security.

Avara has therefore chosen to solve the task of detecting impacts and break-ins from the outside using smarter external detectors and intrusion detectors. This will still give an earlier warning than a gas detector.
"Universal gas detector" is still available as an option if desired.

When you test the propane gas detector with gas, you will see that it flashes red after a few seconds. It has then registered the gas. Gas must be constantly present in the detector for another 1 minute before an alarm is triggered. This is designed to eliminate potential false alarms triggered by short-term gas emissions, for example from a dog lying on the floor and "gassing".

Feel free to press the test button on the propane gas detector after you have confirmed that it detects gas as described above. You should get an acknowledgement tone from the main unit - then you know that the detector is communicating with the main unit and will alert you if gas is detected.

We also recommend that you regularly test the function of your gas detector.

Movement on the outside is not burglary or illegal. Therefore, this is not an alarm condition. In night alarm, on the other hand, this is much more interesting to be alerted about, as it may be an impending burglary. Therefore, there is a difference.

However, we have chosen to have the external detectors flash when someone comes under them, even in burglar alarm mode. During the day, the LEDs flash every 10 seconds, and when it is dark, they flash and light up for 10 seconds.

No, it doesn't help. Although there is a delay in input, a message has already been sent to the siren and modem. And if no receipt from the main unit has been read in a short period of time, the alarm is sent out from the modem and the siren sounds the alarm.

It will vary depending on the use of the alarm. If you do not receive a low battery message, change the battery after 5 years anyway. This ensures that the batteries do not start to leak and thereby destroy the devices.

Yes. Use only high-quality alkaline batteries. Bad batteries can fail over time and in the cold.

You can pair a maximum of 64 detectors in an Avara alarm system.

You can pair a maximum of 8 code tags to your alarm.

Avara Moist uses sensors that measure relative humidity (RH%). Manual meters with spikes measure absolute humidity. The values cannot be directly compared and do not have a fixed conversion. In general, relative humidity measurements therefore have a higher numerical value than absolute measurements without the humidity being higher for that reason.
Avara's measurement method is more precise in order to detect the risk of mold formation and not just humidity.

In theory, "infinite". They will not be drained by use due to very low power consumption, but will age. So will the sensor, so we estimate the lifespan of the sensor at 15 years, but it could be both longer and shorter. If the sensor is exposed to a direct leak, is filled with water or is left in high humidity for a long time, it is considered "used up"/damaged, it has done its job and must be replaced.

All the sensors paired to the modem are stored in the modem's memory and the modem expects measurement data from all of them. If one or more sensors stop sending, you will see this on My Page by the date being more than 1 day old.

The sensors send a short message every day to the modem and then to My Page. To save battery power, there is no double-checking and multiple attempts. This means that it can happen that a message does not arrive. In practice, this has very little impact on the function as long as the sensor sends at least once a week. Unfavorably placed sensors can behave in this way. There is therefore no reason to do anything until a sensor stops sending altogether.

If all the detectors are located with the motion detector up, they will be able to detect movement in a sequence that corresponds to you getting out of the car/caravan and then the alarm will automatically turn off.
If you move the main unit after it has been switched on in Night alarm, the alarm will turn off as it perceives this as a movement of the motorhome/caravan (you are driving).

When the alarm is installed, it will function normally. We recommend testing the night alarm after all detectors have been correctly installed.

To test the burglar alarm, turn on the burglar alarm and exit the motorhome/caravan. Remember to keep the key fob tightly against the underside of the main unit when you press the bottom of the lid - and hold it there for at least 3 seconds until you hear an acknowledgement tone and the LED starts to glow red. 

After 3 minutes, the alarm is activated and you should be able to trigger the alarm by opening a door or hatch that has an intrusion detector installed.

Note that when the intruder alarm is activated, the external detectors will not trigger any kind of alarm. However, they will still flash if someone walks under them. This is to signal that the motorhome/caravan has an activated alarm.

To test the night alarm, turn on the alarm and exit the motorhome/caravan. After 3 minutes, the alarm is activated and you should be able to trigger the alarm by opening a door or hatch that has a burglar detector installed.

You can also walk back and forth under one of the external detectors for at least 30 seconds. This will also trigger the alarm.

Note that the night alarm does not trigger the siren, but a loud audio signal from the main unit.

If the alarm has just been turned off or on, it is busy communicating with all the detectors. Wait a moment and try again after a few minutes break.

If you experience an external detector coming loose, it indicates that the surface has not been sufficiently cleaned or that the wrong cleaning agent has been used.

Please note that if the car/vehicle has been treated with paint sealant or similar, special cleaning agents may be required. If necessary, contact the person who has carried out this work.

This way you can find out which detector is located where and give them their own name:

  • Set the night alarm and step out of your motorhome or caravan and at least 3 meters to the side so that none of the external detectors "see" you.
  • NB - wait 3 minutes until the alarm is activated before continuing!
  • Then go to the wall of your motorhome/caravan, under one of your external detectors and move under it for at least 30 seconds until you hear the internal alarm from the main unit (night alarm) - constant peep
  • Enter your motorhome/caravan and turn off the alarm
  • Then go to My Page, select Alerts, and then Events: you will see the ID number of the device that sent the alarm to the portal (Outdoor PIR). Note which detector has this ID number.

For intrusion detectors: do the same as above, wait 30 seconds and then open a door or hatch where the intrusion detector is installed. Make sure you are "seen", wait until you hear the interior alarm in the main unit and then go in and turn off the alarm. Go to My Page, Settings, Devices and note which door/garage it was. Here you can change the name by selecting "Edit information".

It takes 3 minutes from when you turn on the alarm until it is activated. This applies to both night alarms and intruder alarms. 

During these 3 minutes, you can move freely inside the motorhome/caravan and go in and out of the doors.

When one of your detectors flashes or glows red, it means that the batteries are running low. Replace all the batteries in the detector. See the user guide here on Support or watch how to change the battery on our YouTube channel - https://www.youtube.com/@AvaraAS

Press the test button on the detector to check that there is communication with the main unit. When you press the button, you should get an acknowledgement tone from the main unit within a few seconds.

On burglar detectors used in doors and hatches, the test button is located at the bottom right of the detector (light and button). 

On external detectors, the button is a black rubber button marked "Pairing". 

On the propaneand universal gas detectors, the button is on the bottom right of the device.

You can easily expand any Avara alarm with additional detectors. Purchase the detector you want from a retailer. Any new detectors not included in the alarm package must be paired to your alarm system.

You can either ask your dealer to pair it into your alarm system, or you can do it yourself. 

Read about pairing additional detectors in the User manual, which can be found here under Support.

If you have installed Avara Temp sensors and the temperature is not displayed on My Page, you may need to re-pair the sensors. Avara Temp requires software version 1029 or higher in the modem (firmware). It is possible to pair the sensors to lower versions, but the temperature will not be displayed. 

If you have updated the firmware to 1029 after pairing your sensors, you must re-pair the sensors for the temperature to be displayed. 

Avara Mouse uses the same technology that Avara uses in all motion detectors. This is a passive infrared sensor (PIR for short) that reacts to heat in motion. The sensor in Avara Mouse is "sensitive" and reacts to the heat radiated by a small mouse. In this way, you can receive early warning of uninvited guests. You can then choose your own measures to get rid of the mice.

The siren driver (black box connected to the siren itself) has a different type of test button than the other detectors. The test button consists of 2 small metal surfaces that you short-circuit when testing the communication with the main unit. Short-circuiting can be done with a flat screwdriver of a certain width that you put down on both surfaces at the same time. You can also use some aluminum foil to do the same. Short-circuit until you get an acknowledgement tone in the main unit. 

Avara now recommends installing the siren (siren driver and siren horn) inside the motorhome or caravan. This is to ensure that moisture does not settle on the siren driver's connections. Make sure to place the siren with the siren driver hidden, but so that the sound is clearly audible inside the motorhome/caravan. 

(If the siren and siren driver are mounted in the engine compartment, these must be mounted in an area where water splashes are avoided, and it is recommended that a tape is placed over the test button to avoid miscommunication with the main unit).

FREQUENTLY ASKED QUESTIONS

If you have forgotten your username and password: Click on "My Page" in the top right corner of the Avara homepage, then select "Forgot your password?". Enter your username, which is the email address registered for your user. 

You will receive an email from Avara where you need to click on a link to create a new password. 

Check "spam filter" or "junk mail" if you do not receive the email in your Inbox within a short time.

If you have purchased an Avara alarm with a subscription, you need an account for our portal (all alarms except Avara Basic). To create an account, register as a new user under My Page at www.avara.no and register the serial number of the modem in the alarm package. Follow the instructions on the screen.

If your alarm was installed by a dealer, the dealer may have created an account for you. In that case, select "Forgot password" and enter your email address that you gave to the dealer. Follow the instructions on the screen.

Avara Moist measures relative humidity (often referred to as RH%). These figures will differ from a measurement of absolute humidity which is measured during a manual check at a retailer. A relative humidity of less than 75% is not considered a source for the development of fungus and rot. If any of the sensors show more than 85% over a period of time, we will send a warning that you should pay attention and investigate whether you can see a possible leak. If the humidity is measured at over 90% for about 1 week, we will send a moisture alarm. The car/vehicle should then be brought in for inspection/repair at a certified workshop as soon as possible.

Each humidity sensor measures humidity once a day, and the measurement is sent to "My Account". Here you will be able to follow how the absolute humidity varies over time.

Press the pairing button (labeled Pairing) under the lid of the main unitwait a moment and then press it again (this takes the main unit in and out of pairing mode). Information about all devices paired with the main unit is now sent to the modem. Then press thepairing button(Pairing) on the the modemwait a moment and then press it again. Now all pairing information about all detectors is sent to the portal and you should be able to see all detectors listed. 

If you still don't see all your detectors, contact Avara support.

Your subscription must run continuously in order not to risk the telecom operator using the phone number (belonging to the eSim card in your modem) to others if it is not active during a period of 6 months. Avara would in that case have to continue to pay on your subscription to our telecom provider to maintain your subscription.

You can easily create a desktop icon on your mobile phone to make it easier to operate your Avara alarm. In this way, access to My Account on www.avara.no becomes almost like an APP. 

Follow the description in this document to create the desktop icon - it applies to both iPhone and Android phones.

If you already have an Avara alarm with a subscription, this subscription also covers Avara Mouse and Avara Temp. 

If you have only purchased Avara Mouse and/or Avara Temp, you must create a subscription account on the Avara website.

See how to do this further up this page (How to create an account for my alarm?)

Avara modems contain software that we can update automatically from our systems. To find which version your modem has, select Settings in My Page, and then Devices. At the bottom of the page you will see Software and then some numbers, e.g. 1029. This indicates the version number of your modem. 

You can also see the serial number of your modem here.